Keep system details together
Keep the system name and model, the equipment connected to it, and records of recent servicing or replacement parts.
Coordinate with your team
Assign a contact person and plan visits around kitchen or café operations. Discuss any expected downtime before the visit.
Agree on the scope
Clarify what the visit includes, parts, cost and support between visits. Care intervals should reflect the system, usage and manufacturer instructions.
Record concerns early
Share any noticeable changes or leaks with the technician, with photos when safe. Call us to discuss urgent visit availability; arrival timing is confirmed when booking.